CRM transformation · [Confirm date]
Testing CRM end to end before users did
End-to-end testing from CRM through to Oracle EBS caught critical defects before business UAT.
Business context
As part of a CRM transformation, data needed to flow correctly from the CRM platform through the integration into Oracle EBS.
Challenge
Defects found in business UAT cost time and confidence. The end-to-end flow had to be right before business users started testing.
My role
Tested the solution end to end, from CRM through to Oracle EBS.
What I did
- Performed end-to-end testing from CRM through the integration into Oracle EBS.
- Validated the data mapping between the two systems.
- Identified critical defects and data-mapping gaps and raised them before UAT.
- Later, found operating-unit design issues affecting the CRM interface after the Canary rollout, and proposed a fix.
Systems involved
- CRM
- Oracle E-Business Suite
- Integration
Outcome & business impact
- Critical defects and data-mapping gaps caught before business-user UAT.
- [Add outcome, e.g. go-live date or UAT result]